Welcome to the new member checklist

Got your health plan ID card? Let’s get started

Managing a health plan can be confusing, but here’s where it gets easier. The following 5 steps can help you take charge of your health and get more out of your plan.

1. Activate your myuhc.com® account

Your personalized member website helps you manage your health plan, see what’s covered and so much more. It can help you:

  • Find network doctors and pharmacies.
  • Find and estimate costs.
  • View and pay claims.
  • Check your account balances.
  • Learn about covered preventive care.

Have your ID card handy when you go to myuhc.com

2. Download the UnitedHealthcare® app

Take your plan and ID card on the go, find nearby care options in your network, video chat with a doctor 24/7 and check your progress toward your deductible.

Download on the App Store Opens a new window
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3. Stay in the network

The doctors and facilities in our network have agreed to provide services at a discount—so staying in network makes sense, especially when visiting an out-of-network provider could cost you a lot more for care. Find network doctors, mental health professionals, pharmacies, hospitals, labs and more at myuhc.com.

4. Explore your pharmacy benefits

Sign in to myuhc.com > Pharmacies & Prescriptions or use the UnitedHealthcare app to:

  • See your medication cost and coverage.
  • Locate a network pharmacy.
  • See if your medications have any requirements, like prior authorization or step therapy, before filling them.
  • Sign up for home delivery and order up to a 3-month supply of medications you take regularly.

You can also call the member phone number on your ID card with questions.

5. Make your first appointment

Many preventive screenings and immunizations are covered at no cost to you, so it’s a good idea to call your primary care provider (PCP) and get your first checkup on the calendar.

6. Review your ID card 

Keep your ID card — also called a member ID card — handy when you get care. It’s your proof that you have insurance. The numbers on your card give important details about your coverage, so it may be helpful to learn what they mean and how your card works.


Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. UnitedHealthcare also covers other routine services, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.

Virtual Visits and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.

All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.

The UnitedHealthcare® app is available for download for iPhone® or Android™. iPhone is a registered trademark of Apple, Inc. Android is a trademark of Google LLC. Apple, App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are registered trademarks of Google Inc.